Privacy Policy

Last updated: August 2026

At Petscando.com, we respect your privacy and are committed to protecting the personal information you share with us. This Privacy Policy explains what information we collect, how we use it, and the choices you have regarding your data.

Quick summary: We never sell your data. We only use it to process your orders, improve your experience, and communicate with you — and you can always ask us to access, correct, or delete it.

1. Information We Collect

Personal Information: your name, email address, phone number, shipping address, and billing details when you place an order or create an account.
Payment Information: processed securely through our payment providers. We do not store full payment card details on our servers.
Automatically Collected Data: IP address, browser type, device information, and browsing behavior, collected via cookies and similar technologies.
Communication Data: information you provide when contacting our customer support.

2. How We Use Your Information

To process and fulfill your orders, including shipping and payment confirmation.
To communicate with you regarding orders, inquiries, or support requests.
To improve our website, products, and overall customer experience.
To send promotional offers, only if you’ve opted in.
To detect and prevent fraud or misuse of our website.

3. Cookies

Our website uses cookies to enhance your browsing experience, remember your preferences, and analyze site traffic. You can control or disable cookies through your browser settings, though some features may not function properly as a result.

4. Sharing Your Information

We do not sell or rent your personal information to third parties.

We may share your information only with:

Shipping and courier companies, to deliver your orders.
Payment processors, to securely complete transactions.
Service providers who assist in operating our website, under confidentiality obligations.
Legal authorities, when required by law or to protect our rights.

5. Data Security

We implement reasonable technical and organizational measures to protect your personal information from unauthorized access, loss, or misuse. However, no method of transmission over the internet is completely secure, and we cannot guarantee absolute security.

6. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this policy, or as required by applicable law.

7. Your Rights

You may request access to, correction of, or deletion of your personal information.
You may opt out of promotional communications at any time.
To exercise any of these rights, please contact us through our “Contact Us” page.

8. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of these external sites, and we encourage you to review their privacy policies separately.

9. Children’s Privacy

Our website is not directed at children, and we do not knowingly collect personal information from minors without parental consent.

10. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page, and continued use of the website after such changes constitutes your acceptance of the updated policy.

11. Contact Us

If you have any questions or concerns regarding this Privacy Policy, please reach out to us via our “Contact Us” page.