Terms and Conditions

Welcome to Petscando.com. By accessing this website and making a purchase, you agree to be bound by the following terms and conditions. Please read them carefully before placing an order.

1. General

This website is operated by Petscando, an online store specializing in pet supplies. By using this site, you fully accept these terms. Any updates to these terms take effect immediately upon being posted on this page.

2. Products and Pricing

  • We make every effort to display accurate product information (images, descriptions, and prices); however, minor discrepancies may occur and do not constitute a binding offer.
  • Prices listed on the website are subject to change without prior notice.
  • We reserve the right to modify or discontinue any product without prior notice.
  • If an item becomes unavailable after an order is confirmed, we will contact you to arrange a replacement or refund.

3. Orders and Payment

  • By placing an order, you confirm that all information provided (name, address, phone number) is accurate and complete.
  • We reserve the right to refuse or cancel any order for reasons including, but not limited to: product unavailability, pricing or description errors, or suspected fraud.
  • Available payment methods are displayed during checkout.

4. Shipping and Delivery

  • Orders are processed and shipped within the timeframe indicated at checkout, which may vary depending on your location.
  • Petscando is not responsible for delays caused by circumstances beyond our control (such as closures, weather conditions, or courier-related issues).
  • Please ensure your delivery address and phone number are accurate when placing an order to avoid delays.

5. Returns and Exchanges

  • Returns or exchanges may be requested within a specified period from the date of delivery, provided the item is unused, in its original condition, and in its original packaging.
  • For health and safety reasons, certain items (such as opened food products or used personal care items) cannot be returned.
  • To request a return or exchange, please contact us directly through the channels listed on our “Contact Us” page.

6. Intellectual Property

All content on this website (text, images, logos, and designs) is owned by or licensed to Petscando and may not be copied or reused without prior written permission.

7. Product Use Disclaimer

Information related to product usage (such as feeding guidelines or dosages) is provided for general guidance only. We recommend consulting a licensed veterinarian before using any food or treatment product for your pet.

8. Limitation of Liability

Petscando shall not be liable for any indirect or incidental damages resulting from the use of this website or products purchased from it, to the extent permitted by applicable law.

9. Changes to These Terms

We reserve the right to update these Terms and Conditions at any time. Continued use of the website after any changes are posted constitutes your acceptance of the updated terms.

10. Contact Us

For any questions regarding these Terms and Conditions, please reach out to us via our “Contact Us” page.

Last updated: August 2026