Refund & Returns Policy

At Petscando.com, your satisfaction matters to us. If something isn’t right with your order, this policy explains how returns, exchanges, and refunds work.

1. Return Eligibility

• Items must be returned within 14 days of the delivery date.
• Products must be unused, undamaged, and in their original packaging with all tags/labels intact.
• Proof of purchase (order number or receipt) is required for all returns.

2. How to Request a Return

3. Refunds

• Approved refunds are issued to your original payment method within 7 business days.
• Original shipping fees are non-refundable unless the return is due to our error (wrong or defective item).
• You will receive a confirmation email once your refund has been processed.

4. Exchanges

If you’d like a different size, flavor, or product, we’re happy to arrange an exchange instead of a refund, subject to stock availability.

5. Damaged or Incorrect Items

6. Return Shipping Costs

Unless the return is due to our error, return shipping costs are the customer’s responsibility. We recommend using a trackable shipping method, as we cannot be held responsible for items lost in transit.

7. Changes to This Policy

We may update this Refund & Returns Policy from time to time. Any changes will be posted on this page, and continued use of our website after such changes constitutes acceptance of the updated policy.